Delivery & Returns

Delivery Fees*

United Kingdom - Including UK Mainland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands.

Orders over £60 - FREE
Orders up to £60 - £3.50

Deliveries to the Scottish Highlands and Islands may incur extra charges depending on the weight of your parcel. Orders are delivered Monday - Saturday. Once your order has been dispatched from us, you will receive an despatch email confirmation.

Unfortunately due to Brexit we no longer ship to Europe or internationally.  


COVID-19 Delivery & Self Isolation Instructions

We are using a Royal Mail service during this time who provide us with a business tracked service that does not require a signature.

If you would prefer not to have any contact at all with your delivery person then you may…

1. Leave us a note in the comments section while you check out to advise us of your instructions. You may prefer your parcel to be left in a safe place or for the delivery person to ring your doorbell, wait for your response and then leave your parcel by the door.

2. Leave a note on your door advising the delivery driver of your instructions. Again this can be to leave in a safe place or that you are in self isolation and they are to leave the parcel in a safe place.

Please note due to the current Covid-19 situation certain geographic areas are experiencing some delays in receiving parcels. We do ask for your patience during this time while the Royal Mail work hard in difficult circumstances to keep the UK's parcels moving.


Delivery FAQ's

When will my order be despatched?
We know how excited you are to receive your parcel. So, all orders placed on weekdays (Monday-Friday) before 1pm are despatched the same day.

Who will deliver my parcel?
We use a variety of companies to carry our parcels - orders to most residential addresses will be sent using Royal Mail First Class, if we opt to use a courier service we will notify you of this in your despatch email.

How soon should I expect my order?
You will receive an email to let you know that your order is on the way - many of our orders arrive with a couple of days but please allow 3-5 working days for it to arrive with you. If it has not arrived by this time please notify us so that we can trace it's whereabouts.

What happens if I'm out when a delivery attempt is made?
If you are unlikely to be home to receive your parcel you can leave a shipping note (ie. leave with neighbour) during checkout. Alternatively you can have your order sent to an alternative address, again this can be done during checkout.

If you are out when an delivery attempt is made the postperson is likely to leave the parcel with a neighbour and leave an instruction card through your door. He may return the parcel to your local Royal Mail Collection Office and leave re delivery instructions with you instead.

Please note that if you are not at home when the delivery is made and you fail to collect your parcel from your local office it will be returned to us. In these circumstances the cost of shipping will not be refunded and further cost will be incurred to resend your parcel.



Returns Policy

I've changed my mind can I return the items?
Please contact us to cancel your order within 14 calendar days of receipt and we will provide you with a returns number. You then have a further 14 days to return the items to us. Due to the nature of our products we are only able to accept returned goods that are in an unused and saleable condition. The cost of returning the goods is your responsibility. If goods arrive, used, incomplete or damaged then a reduction may be made to the refund offered.

My parcel has arrived damaged, what should I do?
Although we take great care to ensure that your parcel arrives safely, we accept that some things are out of our control. Please contact us immediately and provide photographic evidence of both the outer and inner packaging - this helps us greatly.


 

Have a question?

If you have a question please contact us for more information.

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